XenDesktop+VMware Hosting Infrastructure+Windows 7: Black screen after logging in

Solution: install the SVGAII driver:

  1. Open Device Manager from Control Panel
  2. Expand Display Adapters entry
  3. Right click on VMWare SVGA 3D (WDDM) and click properties
  4. Click on Uninstall Button
  5. Check the “Delete the driver software for this device” option
  6. Click OK
  7. Your screen may flicker as the driver is removed.
  8. Close Device Manager and reboot Windows 7.
  9. Windows will default to the Standard VGA device
  10. Open Device Manager, expand Display Adapters
  11. Right Click Standard VGA and select Properties
  12. Click on Update Driver
  13. Click on Browse my Computer
  14. Browse to directory C:Program FilesCommon FilesVMwareDriversvideo
  15. Click Next
  16. Confirm driver installation
  17. Close window and reboot

Thanks to Ryan Gallier!


1 thought on “XenDesktop+VMware Hosting Infrastructure+Windows 7: Black screen after logging in

  1. Hi,

    Starting with VMWare vSphere 4 Update 1 I’ve been having the same issue due to VMWare using a WDDM driver instead of a XPDM driver in their VMWare Tools. When you’re using a software distribution process like SCCM you can install the VMWare Tools by adding: “ADDLOCAL=ALL REMOVE=SVGA” in the install line, this will install the SVGA video driver instead of the 3D driver.

    When you’re using XenDesktop and the desktop immediately disconnects after you connect to it from the Web Interface you’re facing the same issue.


    Stefan Hazenbroek

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